Effective Date: September 16, 2025
At Paras & Company, we value open communication and are committed to providing timely support for all your queries, concerns, and feedback. Whether you need assistance with a product, service, or payment, our team is here to help.
1. How to Reach Us
You can contact us through the following channels:
Email:
📧 support@parasandcompany.com
Phone:
đź“ž +91-9079008589
Office Hours:
🕒 Monday to Friday, 10:00 AM – 6:00 PM IST
Business Address:
đź“Ť 631, RNA Complex, Mumbai, Maharastra – 99
2. Response Time
We aim to respond to all customer queries within 24 to 48 business hours. For urgent concerns such as payment issues or service disruptions, please mention “URGENT” in the subject line of your email.
3. Types of Support Provided
You can contact us for:
- General inquiries about our services or offerings
- Questions related to your order or transaction
- Payment and refund-related queries
- Reporting errors, bugs, or incorrect service
- Feedback or suggestions
4. Escalation
If your issue is not resolved within the standard time frame, you may escalate your query by writing “Attention: Manager” in your email subject line. We take escalations seriously and aim to resolve them at the earliest.
5. Third-Party Payments
If your concern relates to a payment made via Razorpay, please mention your Payment ID and Date of Transaction when reaching out. For technical issues related to Razorpay, you may also contact Razorpay support at https://razorpay.com/support.
6. Feedback
We welcome your feedback and suggestions to improve our services. Feel free to reach out anytime—we are listening!
Paras & Company
support@parasandcompany.com
+91-9079008589
